Delivered with Care
Every TivaBella piece is thoughtfully prepared, carefully packed, and sent on its way to become part of your family’s treasured moments.
Choose the Delivery That Suits You
Available shipping options and the final delivery charge will be clearly displayed before you complete your purchase.
Standard Shipping
Complimentary Standard Shipping is available worldwide when your order total reaches $100 USD or more.
Standard Shipping
A flat $6 USD Standard Shipping charge applies to worldwide orders under $100 USD.
Fast Shipping
Fast Shipping charges are calculated at checkout based on the package weight and delivery location.
Delivery Information
Delivery estimates begin after your order has been processed and dispatched.
| Destination | Estimated Standard Delivery | Shipping Charge |
|---|---|---|
| United States | 7–12 business days | Free over $100; otherwise $6 |
| Canada | 8–15 business days | Free over $100; otherwise $6 |
| United Kingdom & Europe | 7–15 business days | Free over $100; otherwise $6 |
| Australia & New Zealand | 8–15 business days | Free over $100; otherwise $6 |
| Other International Destinations | 10–20 business days | Free over $100; otherwise $6 |
| Fast Shipping | Shown at checkout when available | Calculated by weight and location |
Delivery times are estimates and are not guaranteed. Customs processing, local carrier delays, severe weather, public holidays, or other circumstances beyond our control may affect delivery.
Everything You Need to Know
Order Processing
In-stock items are typically prepared and dispatched within 3–5 business days after your order has been confirmed.
Personalized, customized, pre-order, and made-to-order pieces may require additional preparation time. The estimated production or dispatch time will be stated on the relevant product page.
Order Tracking
Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking information.
Please allow up to 48 hours for the tracking status to update after receiving your shipping confirmation.
Customs Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or local handling fees imposed by the destination country.
These charges are not included in the product price or shipping charge and, where applicable, are the responsibility of the recipient.
Shipping Address Changes
Please review your delivery information carefully before placing your order. If you need to make a change, contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has been processed or dispatched.
Delayed or Missing Packages
If your order has not arrived within the estimated timeframe:
- Review the latest tracking information.
- Confirm that the delivery address is correct.
- Check with household members, neighbors, or the local carrier.
- Contact us if you are still unable to locate the package.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and provide:
- Your order number
- A description of the issue
- Clear photographs of the packaging
- Clear photographs of the affected item
Beautiful Pieces, Delivered Around the World
Enjoy complimentary Standard Shipping when your order reaches $100 USD, or choose Fast Shipping at checkout when available.
Shop TivaBellaNeed assistance? contact@tivabella.com