Returns, Made Thoughtful
We hope every TivaBella piece becomes part of a treasured childhood memory. If something is not quite right, our customer care team is here to guide you through the return process.
Our Return Promise
A simple overview of the most important information before beginning your return.
30-Day Request Window
Contact us within 30 days of receiving your order to request an eligible return.
Original Condition
Returned pieces must be unworn, unwashed, undamaged, and have all original tags attached.
Original Payment Method
Approved refunds are issued to the original payment method used when placing the order.
What Can Be Returned?
Please review the conditions below before sending a return request.
Items We Can Accept
- Return requested within 30 days of confirmed delivery
- Unworn, unwashed, unused, and undamaged items
- Items with all original tags and packaging intact
- Items free from perfume, pet hair, stains, or other signs of wear
- Returns authorized by TivaBella before being sent
Items We Cannot Accept
- Personalized, monogrammed, or custom-made pieces
- Made-to-order items created to your selected specifications
- Items marked “Final Sale” at the time of purchase
- Gift cards
- Items that have been worn, washed, altered, or damaged after delivery
- Returns sent without prior authorization
A Simple Return Process
Please contact us before mailing an item. Returns sent without authorization may not be accepted.
Contact Us
Email contact@tivabella.com within 30 days of delivery.
Share Your Details
Include your order number, the item you wish to return, and the reason for your request.
Receive Instructions
If your return is eligible, we will provide authorization and the correct return address.
Send Your Return
Pack the item securely and use a trackable delivery service. Keep your shipping receipt until your refund is complete.
Everything You Need to Know
Return Shipping Costs
For returns due to a change of mind, incorrect size selection, or another non-quality-related reason, return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service. TivaBella cannot be responsible for return packages that are lost or damaged in transit.
Original Shipping Charges
Original shipping charges, including Fast Shipping charges, are non-refundable unless the return is caused by an incorrect, defective, or damaged item sent by TivaBella.
Customs duties, import taxes, and local handling fees paid to third parties are also non-refundable through TivaBella.
Damaged, Defective, or Incorrect Items
Please contact us within 7 days of delivery if your order arrives damaged, defective, or incorrect.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Clear photographs of the packaging and shipping label
After reviewing the information, we will arrange an appropriate replacement, refund, or other resolution.
Refund Processing
Once your return arrives, it will be inspected to confirm that it meets our return conditions.
If approved, your refund will be issued to the original payment method within 5 business days. Your bank or payment provider may require an additional 5–10 business days to display the credit.
Exchanges
We do not currently process direct exchanges. To choose another size, color, or style, please return the eligible original item and place a new order.
This helps ensure that your preferred item can be ordered while it is still available.
Late or Missing Refunds
If you have received a refund confirmation but the credit has not appeared after 10 business days, please first contact your bank or payment provider.
If you still need assistance, email us with your order number and we will be happy to review the refund status.
This policy does not limit any statutory consumer rights that may apply under the laws of your country or region.
Return Questions
Quick answers to common questions about TivaBella returns and refunds.
When does the 30-day return period begin?
The return request period begins on the date your order is marked as delivered by the shipping carrier.
Can I return an item without contacting TivaBella first?
No. Please contact us before mailing an item. We will confirm eligibility and provide the correct return instructions and return address.
Can personalized or custom-made clothing be returned?
Personalized, monogrammed, and custom-made pieces are generally not returnable because they are created especially for you. We will still assist if the item arrives damaged, defective, or different from what you ordered.
Who pays for return shipping?
Customers are responsible for return shipping costs for change-of-mind, sizing, or preference-based returns. If we sent an incorrect, damaged, or defective item, please contact us before returning it so we can provide the appropriate solution.
Can I return a gift?
Please contact us with the original order number. Eligible refunds are normally returned to the original payment method used by the purchaser.
How long will my refund take?
Approved refunds are issued within 5 business days after inspection. Banks and payment providers may take an additional 5–10 business days to post the credit to your account.
Need Help with Your Order?
Send our customer care team your order number and a brief description of your request. We normally respond within 1–2 business days.
Contact Customer CareEmail: contact@tivabella.com