How Can We Help?

You may request an eligible return within 30 days of the date your order is marked as delivered. Returned items must be unworn, unwashed, unused, undamaged, and have all original tags and packaging intact.

Personalized, monogrammed, custom-made, made-to-order, gift card, and Final Sale purchases are generally not eligible for return. This exclusion does not apply when an item arrives damaged, defective, or different from what was ordered.

All returns require authorization before being mailed. For change-of-mind, sizing, or preference-based returns, the customer is responsible for return shipping costs.

We are sorry that you received an incorrect item. Please email contact@tivabella.com within 7 days of delivery and include:

• Your order number
• A description of the item you ordered
• A clear photograph of the item you received
• A photograph of the packaging and shipping label

Please do not return the item before receiving instructions. After reviewing the information, we will arrange an appropriate replacement, refund, or other resolution.

Please contact us within 7 days of delivery. Include your order number, a description of the damage, clear photographs of the affected item, and photographs of the packaging and shipping label.

Keep the item and all original packaging until our Customer Care team has reviewed your request. Depending on the circumstances, we may provide a replacement, refund, or another suitable solution.

The correct return address will be provided after your return request has been reviewed and authorized. Please do not mail a return to the address shown on the original package unless our Customer Care team specifically instructs you to do so.

Returns sent without authorization or to an incorrect address may be delayed, refused, or lost and may not qualify for a refund.

Email our Customer Care team at contact@tivabella.com . Please include your order number, the email address used for your purchase, and a brief description of how we can help.

We normally reply within 1–2 business days. Messages sent during weekends or public holidays will be answered on the next available business day.

Contact us immediately at contact@tivabella.com and provide your order number and complete corrected address. We will try to update the order if it has not entered processing.

Once an order has been dispatched, we cannot guarantee that the carrier can redirect it. Customers are responsible for checking the accuracy of their delivery information before submitting an order, as additional shipping charges may apply if a package is returned because of an incorrect or incomplete address.

Contact us as soon as possible after placing your order. We will make every reasonable effort to accommodate your request, but changes and cancellations are not guaranteed once processing has begun.

Personalized, monogrammed, custom-made, or made-to-order items cannot normally be changed or cancelled after production has started. Dispatched orders cannot be cancelled and must follow the applicable return process.

Pre-ordering is available only when a product page is specifically marked as available for pre-order. The estimated dispatch period will be shown on the relevant product page.

If a sold-out item is not available for pre-order, check the product page for a restock notification option or contact Customer Care. Restock dates are estimates and availability cannot be guaranteed until the item can be purchased through our website.